Director & PSC checks are required as part of the Economic Crime and Corporate Transparency Act (ECCTA). Inform Direct provides accountants with a process to check clients via Bright Checks.

Compliance considerations when overriding a failed check
Overrides are entirely at the discretion of the Authorised Corporate Service Provider (ACSP). Inform Direct cannot decide whether a failed check should be accepted – this is a risk‑based decision for you as the ACSP. See Companies House guidance here: How to meet Companies House identity verification standard

When you choose to override a failed identity check in Inform Direct:

• You must record a clear reason for the override in the system.
• Once confirmed, the override cannot be reversed through the software.
• The override is not automatically reported to Companies House.
• If your firm is audited, you may be expected to justify why you chose to accept a failed identity check based on your own policies and risk assessment. Inform Direct simply records your decision; it does not influence or validate it.

How to override a failed identity check result

The facility to complete checks for clients is limited to those which are Authorised corporate service providers (ACSPs). Your ACSP number can be recorded under the Account tab.

In the event that an identity check has failed, but sufficient steps have been taken to verify that it should have passed, you can override the result.

Please note: The Inform Direct team cannot provide advice on overriding a check result. Overrides are completed at the discretion of the ACSP.

1. In the Officers/LLP members/PSCs tab, select the yellow pencil next to the individual with the failed check result. From the options which appear, click Override failed identity check result.

2. Enter a reason for override and tick to confirm that you would like to override the check result to ‘Pass’. Selecting Override result will complete the update.

Note: The override result cannot be reversed once confirmed. 

3. The check status will appear as passed, allowing you to continue with the next steps.

Next steps:

The passed check status must be confirmed to Companies House in your ACSP portal, this will generate an email from Companies House to the individual containing their Companies House personal code. This is an 11-character code. 

The client will need to provide the code to you, and it can be entered within the personal details, see How to add a Companies House personal code.

An icon will appear next to the director/PSC once a code is recorded: