Director & PSC checks are required as part of the Economic Crime and Corporate Transparency Act (ECCTA). Inform Direct provides accountants a process to check clients via BrightChecks.
The facility to complete checks for clients is limited to those which are Authorised corporate service providers (ACSPs). Your ACSP number can be recorded under the Account tab. Checks cost up to £5.00 + VAT per check and are non-refundable.
The check process will be completed by the directors and PSCs within a company. This guide is to help provide an overview of the steps that they will need to follow, so that you can support them.
For details of how to send the check, please see How to send an identity check request.
Please note: BrightChecks does not support bulk sending of identity check requests. Credits can be purchased in bulk, but requests must be sent one at a time.
1. When a client receives an identity check request, they will be sent an email from Credas containing a secure link. Upon clicking this link, they can choose to carry out the check in their browser if they wish.
After clicking the link within the email, they will also be provided with their unique registration code, which is displayed on the page. This code is used to start the verification process on the Credas mobile app.
Tip 1: We recommend advising your clients in advance to anticipate an email from no-reply@credas.com to avoid it being considered junk mail.
Tip 2: If the recipient cannot find the identity check email, do not send a new check. Reminders are sent at 2, 5 and 10 days automatically.
2. Following the Start your Identify Check button will take the individual in to the process.
The screen which they will initially see is shown below. Selecting Let's get started! opens the terms and conditions which must be confirmed to proceed.
3. The check can be completed on desktop or by phone. Most will find phone a more practical option due to the increased camera functionality.
The process will slightly differ based on the 2 options:
- Continue on desktop - Identification can uploaded as an image and a photo taken using your webcam.
- Switch to mobile - Photos can be taken of identification (or uploaded) and a selfie on the phone.
The steps below are based on Switch to mobile.
4. Selecting Switch to mobile displays a QR code and the Unique Registration Code for the check. The individual can take a photo of the code to access the check process. Or enter the code within the Credas mobile app.
5. The check process will open with the name and date of birth populated for the individual, they can confirm that this is correct and continue.
6. The proof of ID can then be added, initially the address identification (if and address check is selected) and photo ID, by selecting the form of ID being used as shown below.
7. Fine points on completing the check are shown in the Credas check guide. Please see the link below:
Here is some additional guidance on the "Liveness" check: https://partnersupport.credas.com/support/solutions/articles/44002544114-liveness-results
Common FAQs
The client has completed the check but it is still "Pending"?
If you have sent multiple identity check requests to the same person and more than one is still pending, this can cause a technical issue.
Please note: Some identity checks are subject to manual review by Credas. This may result in an initial 'failed' API response status, which can be updated to 'passed' by Credas in the PDF summary after review, usually within an hour of the check. If you receive conflicting information with failed check result on screen, but the PDF download says passed in all places, please take the PDF position as the final outcome.