If you have forgotten your password or your welcome email has not arrived, you can request a new password by following this simple procedure: How do I reset my password?

To change your password, if you are already logged in:

1. Go to Your Profile, then select Change password.

2. For security reasons you must provide a password that meets, at least, the yellow colour requirements. You will need to avoid, common words and sequences and previous passwords. You may see the below:

Note: The password must be 8 characters long.

3. For help choosing a secure password see our guide.

Inform Direct does not send an email confirmation after you change your password.

I can't see a Change password option on my Profile page - why not? If your account has been migrated to BrightID single sign-on, there is no in-app Change password option in Inform Direct - passwords (and two-factor authentication) are managed via your BrightID account instead. See BrightID — single sign-on for Inform Direct for details. The steps above apply to accounts that have not been migrated to BrightID.