Important: Overriding or bypassing a failed identity check is a compliance judgment taken by the ACSP. Inform Direct provides the mechanism to record your decision and the reason for it. You should only proceed where this aligns with your firm’s documented risk‑based approach, and you are comfortable explaining the decision if audited.
How to override or bypass a failed identity check result?
Director & PSC checks will be a requirement from 18 November 2025 as part of the Economic Crime and Corporate Transparency Act (ECCTA). Inform Direct provides accountants a process to check clients via Bright Checks.
The facility to complete checks for clients is limited to those which are Authorised corporate service providers (ACSPs). Your ACSP number can be recorded under the Account tab.
In the event that an identity check has failed, but sufficient steps have been taken to verify that it should have passed, you can override the result.
Please note: The Inform Direct team cannot provide advice on overriding a check result. Overrides are completed at the discretion of the ACSP.
1. In the Officers/LLP members/PSCs tab, select the yellow pencil next to the individual with the failed check result. From the options which appear, click Override failed identity check result.
2. Enter a reason for override and tick to confirm that you would like to override the check result to ‘Pass’. Selecting Override result will complete the update.
Note: The override result cannot be reversed once confirmed. You must be sure you wish to bypass the failed result
3. The check status will appear as passed, allowing you to continue with the next steps.
Next steps:
The passed check status must be confirmed to Companies House in your ACSP portal, this will generate an email from Companies House to the individual containing their Companies House personal code. This is an 11 character code.
The client will need to provide the code to you, and it can be entered within the personal details, see How to add a Companies House personal code.
An icon will appear next to the director/PSC once a code is recorded:
