Also known as: disputing a billing error, querying your invoice, or reporting a duplicate or unexpected charge.
Inform Direct's subscription billing is calculated automatically and doesn't make mistakes — so before raising a dispute, it's worth checking whether the charge matches one of the situations below, as these are correct billing, not errors:
- Dissolved or struck-off companies: these remain part of your subscription at the same cost as an active company until you remove them from your portfolio. See Billing for Dissolved or Struck-Off Companies.
- Companies formed through Inform Direct and then quickly removed: under our Terms of Service (clause 2.4), if a company you form using Inform Direct is removed from your portfolio, you're still billed as though it remained in your portfolio for 12 months from its incorporation date. This exists to stop companies being formed and immediately removed purely to avoid the subscription cost.
If, after checking the above, you still believe there's a genuine billing error:
- Check your invoice/billing history first (under Your Profile > Billing) to identify the specific transaction, date and amount in question.
- Email support@informdirect.co.uk with the company number, the date and amount of the charge, and why you believe it's wrong. Billing disputes need a person to check your account and payment history, so this can't be resolved by the AI assistant alone.
- One other thing worth checking: the Companies House confirmation statement fee is only charged once per 12-month payment period per company — filing more than one confirmation statement in that period shouldn't incur it twice. If it has, mention that specifically when you get in touch.