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Planned Credas downtime: ID checks unavailable on Saturday 14 November 2026

James Collett

Our identity verification provider, Credas, is carrying out planned maintenance. During this time, ID checks will be unavailable in Inform Direct.

When will ID checks be unavailable?

Between 5:00 PM on Saturday 14 November 2026 and 3:00 AM on Sunday 15 November 2026 (UK time).

Credas has advised that the work could take up to 8 hours. We have allowed an extra hour either side to be safe, so the window above may be longer than the actual downtime.

What does this affect?

  • You will not be able to send new ID checks to your clients.
  • Clients who have already received an ID check link will not be able to complete their check while the service is offline.
  • Results of previously completed ID checks may not be viewable during this time.

What do I need to do?

  • Where possible, send ID checks before 5:00 PM on Saturday 14 November, or wait until after 3:00 AM on Sunday 15 November.
  • If a client tells you their ID check link is not working during the window, ask them to try again once the service is restored.
  • All other Inform Direct features are unaffected.

Still having problems after the downtime?

Ask your client to try again, using a different browser or the Credas mobile app if the problem continues. If the issue persists, please contact Inform Direct support with the client's company number and the email address the link was sent to, so the team can investigate.

We apologise for any inconvenience.