If your client reports that the identity check link opens but nothing happens when they click "Save and Continue", try the following steps:

1. Confirm the client has accepted the terms and conditions — the "Save and Continue" button will not progress until these are explicitly accepted on the first screen.
2. Ask the client to try a different browser (for example, Chrome or Edge if they are using Safari or Firefox).
3. Ask the client to try using the Credas Mobile app instead as this does not have this reported issue. 

If none of the above resolves the issue, please contact Inform Direct support with the client's company number and the email address the link was sent to, so the team can investigate further.