Rachel Blacklock
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Articles
Recent activity by Rachel Blacklock-
Locked out having enabled 2 step authentication
If a user is locked out and they have not enabled 2 step authentication then the process of getting a new password is very simple. See How do I get a new password? If you are unsure whether a user ...
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What If I Don't Have My Phone?
While having enabled two-step verification will have improved the security of your account it could be problematic if you have lost or don't have your device with the authenticator app to hand.When...
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How Do I Disable Two-Step Verification?
You can disable two-step verification at any time.1. Log in to Inform Direct and click on 'Your Profile'. 2. You will see several options under Actions including the blue button 'Disable two-step l...
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Recovery Code for Two-Step Verification
If you lose access to your authenticator app you can still log in to your account with Inform Direct by entering your recovery code. You will be provided with a recovery code when you setup two-ste...
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Troubleshoot Two-Step Verification
How do I login without my verification code?If you do not have the device to hand which you use to generate your verification code, you can still access your account. This will require the recovery...
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What Is an Authenticator App and How Do You Install One?
An authenticator app is third party software which generates a Time-based One-time Password Algorithm. In simple terms this means a 6 digit code which changes every 30 seconds.An authenticator app...
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How to Setup Two-Step Verification on Inform Direct
It is very simple to set up two-step verification on your Inform Direct account.Each user must set this up for themselves, here are the steps to follow:1. Log into your Inform Direct account2. Clic...
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What is Two-Step Verification?
Two-step verification is an optional feature that provides an extra level of security to prevent unauthorised access to your Inform Direct account.Once enabled in addition to your email address and...
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Overview of Two-Step Verification Feature
It is generally accepted that a two-step verification process of logging into any online account is more secure than just having a password (1 step).Inform Direct give all our users with a subscrip...
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How to access training webinars & tutorials
A training session is a great introduction to navigating Inform Direct and seeing the capabilities of the software. Live webinars:We run regular live webinars which are open to all users of the sof...