Inform Direct completes regular syncs with Companies House to ensure the information remains up to date. As part of these syncs, there may be occasions where inconsistencies are identified. 

For further details on syncing discrepancies see Why do I have a data discrepancy alert?

The name mismatches will only apply to individuals who are an have multiple roles as officer or PSC in the same company.  

Inform Direct merges records of individuals when importing a company or appointing somebody who already has another role within the company. This is to indicate it is the same individual which holds multiple roles within the company, such as Director & PSC. 

The discrepancy will show under Alerts & Notifications on the Dashboard tab of a company. It will also prompt a Check alert to appear on the portfolio screen.

Please select the yellow pencil to see the available actions:

View and resolve (recommended):

Resolving the issue will enable you to correct the data at Companies House to ensure that the discrepancy is resolved.

You will be presented with both names currently listed for the individual with an option to select which is correct. 

Once the correct name has been selected, the date of change can be entered.

A summary screen will then confirm the change which will be submitted to Companies House. 

In the example below, the correct name was the one held by the officer. The update is therefore being made to the PSC name, to update it to match the officer information.

Ignore and remove:

This will immediately remove the notification. Please note that there is not a confirmation screen when removing the alert, it will immediately be deleted.