James Collett
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Articles
Recent activity by James Collett-
Can I Transfer My Inform Direct Subscription to a New Owner?
Yes — how you do this depends on whether the new owner already has an Inform Direct account.If the new owner doesn't already have an account, you can transfer ownership yourself:Add them as a user:...
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Where Can I Find Inform Direct's Help Guides?
All Inform Direct help guides are available at informdirectsupport.brightsg.com/hc/en-gb — browse by category (Shares, Officers, Formations, Accounts, and more) or use the search bar at the top of ...
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How Do I Reply to a Support Ticket?
If you have an open support ticket with us, the easiest way to reply is by email — just reply directly to the notification email you received (don't start a new email), and your reply will be added...
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Do I Need to Register a Trading Name with Companies House or Inform Direct?
Also known as: registering a "trading as" (T/A) name, or a business name. No — a trading name isn't something you register at Companies House, and there's no facility for recording one on Inform Di...
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How to Query or Dispute an Overcharge on Your Inform Direct Billing
Also known as: disputing a billing error, querying your invoice, or reporting a duplicate or unexpected charge. Inform Direct's subscription billing is calculated automatically and doesn't make mis...
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Does Removing ('Former') a User Affect Their Company Assignments?
No — removing, deactivating, or setting a user to "former" doesn't affect the companies themselves or anyone else's access.Nothing happens to the companies. They aren't lost, deleted, or unassigned...
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Correcting a Director's Resignation Date After Filing
Once a director's resignation (TM01) has been filed and accepted by Companies House, the date can't simply be edited in Inform Direct — it has to be corrected directly with Companies House.TM01 is ...
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Bulk-Adding or Updating Custom/Admin Fields Across Your Portfolio
Inform Direct lets you store your own reference information against each company — common examples include client code, office, and partner (the standard admin fields), plus VAT/PAYE numbers and an...
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Why a Document Is Required to Support Your Chosen Company Name
Inform Direct asks for a supporting document during incorporation when your chosen name triggers one of Companies House's name-approval rules. This requirement can't be switched off in Inform Direc...
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Do RLEs (Relevant Legal Entities) Need Individual ID Verification Codes?
No — an RLE is a corporate entity recorded as a PSC, not a natural person, so it doesn't complete individual identity verification and there's no personal code to submit for it. Inform Direct doesn...